Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@newblume.com.
If your return is accepted, we'll provide return instructions and information on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@newblume.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return Shipping Costs
If you receive an incorrect, defective, or damaged item, New Blume will cover the cost of return shipping.
For returns due to a change of mind, incorrect size selection, or other reasons not caused by an error or defect, the customer is responsible for the return shipping costs. Any applicable return shipping costs will be communicated before the return is authorized.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please contact us at hello@newblume.com to request an exchange.
Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at hello@newblume.com.
Contact Information
Store name: New Blume
Company name: Mailman Leads Inc
Company Address: 133 Richmond St W, Ste 207, Toronto, ON M5H 2L3, Canada
Warehouse Address: 130 Ocean St, Narrabeen NSW 2101, Australia
Corporation Number: 1803744-2
Phone: +61 3 8771 4470
Email: hello@newblume.com
Customer Service Hours
Monday to Friday | 09:00 – 17:00 AEST/AEDT
Saturday and Sunday | Closed
We aim to respond to your inquiries within 24 hours.